Help centre
Frequently asked questions
Answers to the things customers ask most. Cannot find what you need? Get in touch and we will help.
Orders and delivery
How long does delivery take?
Set out your dispatch and delivery times. Keep this consistent with the delivery options shown at checkout.
How much does delivery cost?
Explain your delivery charges and any free delivery threshold. These rates are configured under WooCommerce shipping zones.
Do you deliver outside the UK?
Say which countries you ship to, or state that you currently deliver within the UK only.
How do I track my order?
Explain what happens after an order is placed and how customers hear from you.
Payment
What payment methods do you accept?
List the payment methods you have enabled. Keep this in step with your WooCommerce payment settings.
Is there a minimum order value?
State your minimum order value if you have set one, or remove this question.
Are your prices inclusive of VAT?
Confirm how prices are displayed. This should match your WooCommerce tax settings.
Returns
Can I return an item?
Summarise your returns window and condition requirements, then link to the full policy page.
How do I request a refund?
Describe the steps and how long refunds usually take to appear.
What if my item arrives damaged?
Tell customers exactly who to contact and what information to send.
Still need a hand?
Send us a message and a real person will get back to you.